
Introducing "Return Shipping Assurance"
We are updating our return policy, starting May 6, 2025. Orders placed before this date will follow the previous one.
Every newly purchased Pimax Crystal Light/ Crystal Super/ Dream Air from Pimax.com is covered by a14-day return guarantee, meaning you're free to return your headset and get a refund.Refunds will be issued to the original payment method within3–5 business daysafter the inspection is completed.
If the returned product is not due to a product quality issue, the return shipping cost will be borne by the buyer.
You may choose to purchase the “Return Shipping Assurance” service to waive the return shipping costs.
Returned products will undergo factory-standard inspection and are not sold again as new.
Return Shipping Assurance
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Important Notice
Pre-Order Benefit
Shipping Areas
Refund Policy
Have More Questions About Dream Air?
If you still have questions about the Dream Air, don't hesitate to submit a questionnaire. We’ll update the Q&A section with your inquiry and notify you via email once it's been updated. Your feedback helps us provide the best possible information to all our customers!