Introducing Pimax Prime: Lower Entry Barrier, Enhanced Service, and Exceptional VR Experience

Pimax Prime is a membership program designed to redefine VR ownership by offering affordable access to high-performance hardware, superior software services, and comprehensive customer support. This initiative reflects our commitment to innovation and accessibility, ensuring users benefit from cutting-edge technology with unparalleled service guarantees.

Making VR More Accessible: The Crystal Light

Acknowledging the importance of affordability, Pimax Prime introduces flexible payment plans for the Crystal Light, originally priced at $899 USD.

Pimax Prime Basic Membership

Total price of the Crystal Light: $858 - $886 USD
Base price: $599 USD (Receive the headset and try it out for 14 days)
Prime:
  • 24 months at $11.99 USD/month
  • Or: One-off payment of $259

After 24 months (or the one-off payment), the whole headset is yours and you'll never be required to pay for any subscription. The subscription is tied to your headset, so even if you sell it, the subscription won't reset.

    Order Crystal Light Now

    Expanding Opportunities: The Crystal Super

    For those seeking top-tier VR technology, the Crystal Super is now available under the Pimax Prime program.

    Pimax Prime Basic Membership

    Total price of the Crystal Super QLED 57PPD: $1,696 - $1,791 USD
    Base price: $999 USD (Receive the headset and try it out for 14 days)
    Prime:
    • 24 months at $32.99 USD/month
    • Or: One-off payment of $697

    After 24 months (or the one-off payment), the whole headset is yours and you'll never be required to pay for any subscription. The subscription is tied to your headset, so even if you sell it, the subscription won't reset.

    Order Crystal Super Now

    Additionally, future membership tiers will include discounts on accessories and services. For simulator enthusiasts, Pimax is developing specialized features like customizable game settings, interactive windows, voice control, and more.

    Pimax Prime demonstrates our dedication to breaking barriers in VR accessibility and excellence. With improved technology, flexible payment options, and exceptional customer service, Pimax Prime delivers the future of VR ownership.

    FAQs

    How do refunds work?

    • You pay the base price ($599 for Light, $999 for Super) and receive the headset.

    • If you like the headset, choose Pimax Prime, you can choose to pay at once for a discount (10% for Light, 12% for Super), or you can keep trying the headset for 14 days (and then choose Prime), or refund.

    • After your 14 day trial period ends, refunds are no longer possible.

    • Any refunds issued will also include any costs paid for Pimax Prime.

    What if there's an issue with the headset?

    For any technical issue through no fault of the user within the warranty, Pimax will replace the headset at no cost for the user. Any costs, including shipping , are covered by Pimax.

    After you’ve completed the 2 year subscription, you can then use it for free as long as you like?

    Yes. After 24 months (or if you decide to pay off Prime in one go), the whole headset is yours and you'll never be required to pay for any subscription. The subscription is tied to your headset, so even if you sell it, the subscription won't reset.

    Why is the price split into two parts?

    • This refund policy from Pimax is quite good, users can try the headset for 14 days and then refund it if they want. (Many high-end VR brands do not offer any form of refund.)

    • We see this as offering more flexible options for users. Users can choose themselves to pay for Prime in one time or 24 months.

    How to sell the headset if I'm still paying per month?

    • Again, 24 months is an option. Users can also just choose to pay in one-go and never have this situation.

    • Any contract duration left, users can also pay off the remainder of the months left, but then no discount (10% for Light and 12% for Super) is available.

    • Even then, every headset (including Pimax Prime) can be transferred twice in the duration of the contract.

    What happens if I choose the monthly plan and miss a payment?

    You can pay Prime at once and you never have this situation occur. But yes, if you choose for monthly payments, and miss a payment, then the Pimax Play software will stop functioning, until you complete the payment.