Shipping

 


*Pimax Crystal Light Shipping Policy

We currently ship the Crystal Light to the following countries and regions:

Country/Region Shipping Time Shipping Fee Shipping From Tax
United States 3 - 10 business days $35 USD US Warehouse Sales tax varies by location and will be applied by Pimax at checkout.
EU 3-10 business days 35€ EUR Germany Warehouse VAT is location-based and will be applied by Pimax at checkout.
UK 3-10 business days 35￡GBP UK Warehouse VAT is location-based and will be applied by Pimax at checkout.
Canada 3-10 business days $46 CAD Canada Warehouse HST/GST is location-based and will be applied by Pimax at checkout.
Australia 1-2 weeks $61 AUD Australia Warehouse GST is location-based and will be applied by Pimax at checkout.
  • Currently we are not able to ship to customers living outside the contiguous United States: Hawaii, Alaska, Puerto Rico, Guam, American Samoa, Micronesia, Marshall Islands, North Mariana Islands, Palau and U.S. Virgin Islands.
  • Sales will be discontinued in Switzerland, New Zealand, South Korea, Saudi Arabia, the United Arab Emirates, and Kuwait after Dec. 25, 2024.
  • If you are purchasing a pre-order item, kindly refer to the timeframe provided on the product page.

To track your order, you can CLICK HERE.

General Shipping Policy

Local Warehouse Shipping (3-7 Business Days)

  • We have warehouses located in the United States, United Kingdom, European Union, Australia, Japan, and Canada.
  • Orders placed from these countries will ship directly from the closest warehouse for faster delivery if it is in stock.
  • Other regions will incur applicable VAT or GST charges.

    Import Taxes & Duties

    • For international shipments, you may be responsible for import taxes, customs duties, and associated fees upon delivery.

    Tracking Your Order

    You can track your order on our Order Status page.

    Product Inventory

    Please refer to the Pimax Online Store to verify product availability

    Additional Information

    • Force Majeure: Pimax understands that unforeseen circumstances beyond our control may impact shipping times. These events, known as force majeure events, include but are not limited to natural disasters (e.g., earthquakes, hurricanes), transportation disruptions (e.g., strikes, flight cancellations), and government interventions (e.g., customs inspections, import/export restrictions). While we strive to minimize disruptions, please note that force majeure events may lead to delays in delivery beyond our control.
    • Confiscation or Disposal: Pimax is not liable for shipments confiscated or disposed of due to violations of transportation regulations.
    • Delivery Exclusions: Deliveries may not be possible on weekends, national holidays, or during festivals. Additionally, some courier companies may have restrictions on deliveries to schools, organizations, or residential communities with limited access.
    • Ensuring a Smooth Delivery: To ensure your order arrives quickly and safely, we kindly ask for your cooperation in the following areas:
      • Double-check your delivery address: A correct address helps us get your VR experience to you faster!
      • International orders: Import taxes and duties may apply depending on your location. These fees are typically collected by customs upon delivery.
      • Following regulations: Understanding and complying with customs regulations helps avoid any delays or unforeseen situations.


    Need Help?

    Our friendly support team is here to assist you with any shipping inquiries. Submit a ticket through our support portal: https://support.pimax.com/en/support/home or chat with us directly using our chatbot.