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We provide local warehouse shipping services in the United States, United Kingdom, EU, Australia, and Canada. International shipping is available for other regions. For further information, please refer to our shipping policy page.

Most new, unopened items purchased directly from Pimax are eligible for return within 15 calendar days of delivery. To qualify for a refund, products must be in their original, undamaged condition, complete with all manuals, accessories, and warranty cards. For further information, please refer to our returns and refunds policy page.

We're here to ensure your satisfaction with our products. If you find that your product meets any of the following criteria within 30 days of receiving it, you may request an exchange:

  • Damaged in transit (with proof of damage from the logistics company)
  • Substantially different from the product description
  • Manufacturing defect

We offer two options to ensure a seamless process for you:

  • Normal RMA Process:
  1. Simply return the product to us.
  2. Once we confirm the return, you will receive a new product.
  • Hotswap (Expedited Replacement):
  1. Opt for our expedited replacement by paying a 70% deposit upfront for a new product.
  2. Return the old product upon receiving the new one.
  3. Upon return receipt, we will refund your deposit.

Yes! OpenXR is an open standard that provides high-performance access to AR and VR. OpenXR allows you to play SteamVR-based games on an OpenXR-compatible headset as though they were native titles, without the use of SteamVR. In most cases, this greatly improves graphic performance. Many people encounter problems when using SteamVR. To improve the frame rate of some games like MSFS2020, openXR is needed. Read the full article to learn how to run OpenXR on the Pimax Crystal.

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Guidance and Troubleshooting for Pimax Devices

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