
Introducing "Return Shipping Assurance"
We are updating our return policy, starting May 6, 2025. Orders placed before this date will follow the previous one. Every newly purchased Pimax Crystal Light/ Crystal Super/ Dream Air from Pimax.com is covered by a 14-day return guarantee, meaning you're free to return your headset and get a refund. Refunds will be issued to the original payment method within 3–5 business days after the inspection is completed.
If the returned product is not due to a product quality issue, the return shipping cost will be borne by the buyer.
You may choose to purchase the “Return Shipping Assurance” service to waive the return shipping costs.
Returned products will undergo factory-standard inspection and are not sold again as new.
Important Notice
Upgrade Benefit for Crystal OG Owners
Exclusive Early Supporter Rewards
1. Order before May 1 to get free DMAS speakers, different face paddings, an optional comfort strap, and free shipping to selected regions.
2. Early supporters located in the United States, United Kingdom, European Union, Canada, Australia, China, Japan can enjoy free shipping.
After May 1, 2025
Free DMAS speakers, two face paddings included ice-sick face paddings
Shipping Priority
Shipping Areas
*Sales will be discontinued in Switzerland, New Zealand, South Korea, Saudi Arabia, the United Arab Emirates, and Kuwait after Dec. 25, 2024.
🔥 Regional Surcharge (US ONLY)
Refund Policy








FAQs
GPU
- Nvidia Geforce RTX 2070
- AMD 5700XT
CPU
- 12th Gen Intel i7/14th Gen Intel i5
- AMD Ryzen 7700X
RAM
- 16GB
For any technical issue through no fault of the user within the warranty, Pimax will replace the headset at no cost for the user. Any costs, including shipping , are covered by Pimax.
- This refund policy from Pimax is quite good, users can try the headset for 14 days and then refund it if they want. (Many high-end VR brands do not offer any form of refund.)
You can pay Prime at once and you never have this situation occur. But yes, if you choose for monthly payments, and miss a payment, then the Pimax Play software will stop functioning, until you complete the payment.
As long as you pre-order using the same email address as you used for the reservation, our system will combine both and you will get the shipment based on timing of your reservation — as long as you pre-order before Christmas 2024.
You only need to contact customer service and ask for this. Our staff will adjust your pre-order and confirm with you before shipping. The price for the 57 PPD and 50 PPD QLED versions is the same. Please create a ticket on https://pimax.com/pages/support-center and include your pre-order number.
You can place an order for the headset with your preferred optical engine now. We will also offer individual optical engines for purchase later, allowing you to buy the other engine separately when available.
No. The Crystal Super is a PCVR-only VR headset without batteries. It always needs to be connected by its DP cable, so it does not support wifi streaming or the 60G Airlink.