Crystal Super Discount Policy Update
Dear customers, please find the details of our recent policy changes below.
Eligible Products
OG Crystal Owners
Eligible for a $399USD upgrade benefit.
Applied toward membership fees; supports one-time payment.
Crystal Light Owners
Eligible for a $200 USD discount.
For purchases before Jun 30, 2026, with completed Prime fee payment.
12K Trade-in Benefit Holders
Eligible to use part of the 12K trade-in value for the Crystal Super.
Apply up to 50% value (max $399) to Super; balance retained for 12K.
1) Prime Version Policy & Process
Applicable for discounts claimed after the headset purchase
Here's how it works:
Submit application
Apply Now
Purchase Prime version Crystal Super from Pimax.com or authorized retailers
Pimax audits SN and order number within 5 business days
Receive Prime fee discount code (CD-KEY) via email after approval
Pay the discounted Prime fee in Pimax Play software
2) Full-Payment Version Policy & Process
Applicable for discounts applied at the time of purchase
Path A: For customers who purchased old headset from Pimax.com
Receive email from Pimax with a special discount code
Order at the discount price (Include original SN in order notes)
Pimax audits SN and proceeds with shipping within 5 business days
Path B: For customers who purchased old headsets through other retailers
Submit application
Apply Now
Pimax audits SN and order number within 5 business days
Receive discount code via email after approval
Purchase Crystal Super on Pimax.com using the discount code
Special Case Handling
Eligibility: Customers who purchased at full price (forgot to use the discount) on Pimax.com within 14 days
Contact Support with SN, order number, and payment proof
Pimax audits SN and order details within 5 business days
Support team assists with the price difference refund
FAQs
Yes. You can requst it here directly.
If you have not used it yet, you can reach out to us on the live chat with your CD-key and Email. We will review it and switch the new code for the full payment version.
12K is our another vr headset in the future. You can learn more about the trade in program here.