Pimax Crystal Light

• You pay the base price of $599 and receive the headset.
• If you like the headset, choose Pimax Prime, you can choose to pay at once for a discount (10%), or you can keep trying the headset for 10 days (and then choose Prime), or refund.
• After your 10 day trial period ends, refunds are no longer possible.
• Any refunds issued will also include any costs paid for Pimax Prime

For any technical issue through no fault of the user within the warranty, Pimax will replace the headset at no cost for the user. Any costs, including shipping , are covered by Pimax.

Yes. After 24 months (or if you decide to pay off Prime in one go), the whole headset is yours and you'll never be required to pay for any subscription. The subscription is tied to your headset, so even if you sell it, the subscription won't reset.

• This refund policy from Pimax is quite good, users can try the headset for 10 days and then refund it if they want. (Many high-end VR brands do not offer any form of refund.)
• We see this as offering more flexible options for users. Users can choose themselves to pay for Prime in one time or 24 months.

• Again, 24 months is an option. Users can also just choose to pay in one-go and never have this situation.
• Any contract duration left, users can also pay off the remainder of the months left, but then no discount (10% for Light and 12% for Super) is available.
• Even then, every headset (including Pimax Prime) can be transferred twice in the duration of the contract.

You can pay Prime at once and you never have this situation occur. But yes, if you choose for monthly payments, and miss a payment, then the Pimax Play software will stop functioning, until you complete the payment.

No, you don't need to pay any fees, including shipping and restocking fees. It's completely worry-free.

The warranty period starts from the date you receive the product.

GST/VAT is not included in the displayed price. Our pricing is for the product only.

VAT is charged in accordance with local regulations. This is the same for all platforms where Pimax products are sold, including Amazon and our global distributors. The Pimax website guarantees the overall lowest price across all platforms.

The recommended settings include:

• GPU: RTX 3080, RTX 4070, RTX 3080 Ti, RTX 4070 S, RTX 3090 Ti, RX 6800XT, RX 6900XT, RX 6950XT, or higher.
• CPU: i5-12400, i5-12490F, i5-12500, i5-13400, i5-12600, i5-14400, i5-13490F, i5-12600K/KF, i5-14490F, or above.

However, the minimum requirement for the Pimax Crystal Light is:

• GPU: RTX 2070, RTX 2070 S, RTX 4060, RTX 2080, RTX 2080 S, RTX 3060 Ti, RTX 3070, RTX 4060 Ti, TITAN RTX, RTX 2080 Ti, RTX 3070 Ti, RX 5700XT, RX 6700XT.
• CPU: Must be i5-12th generation or higher (hard requirement).

Yes, the RTX 3080 is compatible with the Pimax Crystal Light. For flight and racing simulations, you can achieve medium graphics quality by adjusting the parameters.

Yes, the stock controllers are listed on our webstore. You can purchase them later if you want to play games with controllers.

Local Dimming is a technology that enhances the black levels on your screen, making the dark areas even darker. The difference between the 'With Local Dimming' version and the 'Without Local Dimming' version is not only reflected in the hardwares, but also in the software. The purpose of launching Crystal Light is to better cater to the needs of users who pursue high definition but have a low budget. Implementing local dimming technology not only relies on software algorithm support, but also requires mini-LED backlight technology.

Therefore, the 'Without Local Dimming' version of the head display does not have the original backlight configuration.

You can find the steps for setting up multiple monitors with Pimax headsets in this document: Clikc Here.