Thank you for your continued support. Below is the latest production and delivery schedule for current pre-orders:

Orders placed before April 30

• Manufacturing Status: Produced
• Estimated Time of Arrival: Around June 15

Orders placed during May

• Production Time: End of May
• Estimated Time of Arrival: Around June 25

Orders placed during June

• Production Status: Scheduled
• Estimated Shipping Time: Ships within 3–4 weeks

Orders placed from July onwards

• Production Status: Scheduled
• Delivery Method: Local delivery

Please note that delivery timelines may vary slightly depending on local logistics conditions. We will continue to provide updates as production and fulfillment progress.

Thank you for your patience and support.

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We are updating our return policy, starting May 6, 2025. Orders placed before this date will follow the previous one. Every newly purchased Pimax Crystal Light/ Crystal Super/ Dream Air from Pimax.com is covered by a 14-day return guarantee. Refunds will be issued to the original payment method within 3–5 business days after the inspection is completed.

If the returned product is not due to a product quality issue, the return shipping cost will be borne by the buyer.

You may choose to purchase the “Return Shipping Assurance” service to waive the return shipping costs.

Returned products will undergo factory-standard inspection and are not sold again as new.

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1. "After-Sales Service Region": Refers to the countries or regions where Pimax is able to provide after-sales services locally.

2. "Product": Refers to the Pimax virtual reality system, including only the VR headset, controllers, base stations, and base stations purchased from Pimax or authorized dealers or retailers within the "After-Sales Service Region" and included in the product packaging.

3. "Accessory": Refers to secondary components included in the product's packaging when purchased together with the product or separately purchased boxed accessories, including DP cables, chargers, data cables, DP extension cables, batteries, comfort head straps, USB hubs, earphones, face cushion brackets, fiber optic cables, hand tracking modules, DMAS earphones, and KDMAS earphones, provided that they are manufactured by or for Pimax and purchased from Pimax or authorized dealers or retailers.

4. "Warranty Period": For the "Product," it refers to 12 months (inclusive) from the date of receipt or activation of the product, whichever is later. If the product is not activated within 10 natural days  after receipt, the warranty period will start from the date of receipt. For "Accessories," it refers to 6 months (inclusive) from the date of receipt. In some countries/regions with specific legal regulations governing warranty periods, the warranty period shall comply with local laws and regulations.

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We'll Always be There for You.If you have any questions or concerns, feel free to contact us on the live chat or send Email support@pimax.com.