Crystal Light Shipment Status Update 06/16

Dear Pimax Crystal Light Users,

We are thrilled by the positive feedback and enthusiasm from users around the world since the release of the Pimax Crystal Light. Your support is our greatest motivation.

The first batch of users received their devices as scheduled at the end of May, and we are delighted by their high praise. Our global roadshows in Germany, the Netherlands, the United Kingdom, the United States, Austria, Italy, and other countries are ongoing, allowing more users to experience the Crystal Light firsthand. You can find real-time feedback on our official website and social media platforms.

In this stage of the launch we have a challenge of both increasing the speed of production while ensuring the quality of the headset and for now we focus on ensuring the quality and speed will have to come later.

Quality is our top priority. We aim to make every Pimax product plug-and-play to minimize the learning curve and maximize user enjoyment. To ensure stability and high quality, we have controlled the production capacity ramp-up and implemented an additional inspection process.

With the summer promotion season, extended operational times for overseas logistics may cause some delivery delays. However, we are actively working to expedite shipments and will provide weekly updates to keep the delivery plan transparent.

 

Pre-ordered Date Manufacture Delivery time Arrived time（US/CA/EU/UK） Other regions
4.16(First Batch) Start from 5.27 Delivered start from the end of July
4.17 to 4.20 Start from 5.27 W2 - W4 of June (Most delivered)
4.21 to 4.28 Start from 5.27 W4 of June- W3 of July
4.29 to 5.15 Start from w2 of June W4 of July - W2 of Aug
5.16 to 5.30 Start from W3 of Jun W2 of Aug - W3 of Aug
5.31-6.13 Start from W4 of Jun W3 - W4 of August

 

The estimated times mentioned above are approximate. Due to factors like customs procedures, logistics, and warehouse processing capacities in different regions, arrival times may vary. We will do our best to expedite the delivery process. Here are some important points:

  1. Pre-order users are prioritized for shipping. Once you pay the final amount, your order will be queued accordingly.

  2. For users who paid in full without pre-ordering, your order date will serve as the pre-order date.

  3. If you used different emails for the pre-order and final payment, please inform customer service to avoid missing your original position.

  4. Pre-order users should complete the final payment by 6/30 to retain their position. After 7/1, unpaid pre-orders will be queued with regular orders, but the $30 reservation deposit can still be used.

We will confirm your address before shipping. If you have any changes or vacation plans, please contact support@pimax.com. Here is our notification process:

  1. Order Confirmation: Automatically sent after placing an order.

  2. Address Confirmation (requires a reply): Sent when goods are about to arrive at the overseas warehouse.

  3. Tracking Number Update: Notification of shipment (automatically sent by the system).

Thank you again for your support.

Best regards,

The Pimax Team