Important Notice
Shipping Priority
Shipping Areas
Upgrade Benefit for Crystal OG Owners
Exclusive Early Supporter Rewards
2. Early supporters located in the United States, United Kingdom, European Union, Canada, Australia, New Zealand, Mainland China, Japan, or South Korea will enjoy free shipping for the Crystal Super.
Refund Policy
Introducing "Pimax Prime"
Lower Entry Barrier, Enhanced VR Experience
Pimax Prime is a membership program designed to redefine VR ownership by offering affordable access to high-performance hardware, superior software services, and comprehensive customer support. This initiative reflects our commitment to innovation and accessibility, ensuring users benefit from cutting-edge technology with unparalleled service guarantees.
FAQs
Crystal Super comes with a 10-day free trial. During this period, you can use Crystal Super at no cost. After 10 days, you’ll need to pay the monthly membership fee to continue using it.
Unfortunately, the Pimax Prime membership fee is a software subscription cost and is non-refundable.
If you miss a payment, the Pimax Play software will stop functioning. Normal operation will resume once you complete the payment.
If your payment is delayed, the missed monthly fees will accumulate. You’ll need to settle the outstanding balance before you can resume using Pimax Play.