Shipping

Local Warehouse Shipping (3-7 Business Days)

  • We have warehouses located in the United States, United Kingdom, European Union, Australia, Japan, and Canada.
  • Orders placed from these countries will ship directly from the closest warehouse for faster delivery.
  • Products in stock at US warehouses are exempt from VAT or GST. Other regions will incur applicable VAT or GST charges.

International Shipping (7-14 Business Days)

  • Orders from countries outside our local warehouse regions will be shipped internationally.
  • International Shipping Fees: Estimated fees based on your delivery location.

Import Taxes & Duties

    For international shipments, you may be responsible for import taxes, customs duties, and associated fees upon delivery.

Tracking Your Order

Track the progress of your order easily through your account dashboard:
  1. Log in to your account.
  2. Go to "Dashboard" > "Orders"
  3. Select the order you want to track.
  4. Click on "Actions" to view tracking details.

Product Inventory

Please refer to the Pimax Online Store to verify product availability

Additional Information

  • Force Majeure: Pimax understands that unforeseen circumstances beyond our control may impact shipping times. These events, known as force majeure events, include but are not limited to natural disasters (e.g., earthquakes, hurricanes), transportation disruptions (e.g., strikes, flight cancellations), and government interventions (e.g., customs inspections, import/export restrictions). While we strive to minimize disruptions, please note that force majeure events may lead to delays in delivery beyond our control.
  • Confiscation or Disposal: Pimax is not liable for shipments confiscated or disposed of due to violations of transportation regulations.
  • Delivery Exclusions: Deliveries may not be possible on weekends, national holidays, or during festivals. Additionally, some courier companies may have restrictions on deliveries to schools, organizations, or residential communities with limited access.
  • Ensuring a Smooth Delivery: To ensure your order arrives quickly and safely, we kindly ask for your cooperation in the following areas:
    • Double-check your delivery address: A correct address helps us get your VR experience to you faster!
    • International orders: Import taxes and duties may apply depending on your location. These fees are typically collected by customs upon delivery.
    • Following regulations: Understanding and complying with customs regulations helps avoid any delays or unforeseen situations.

Need Help?

Our friendly support team is here to assist you with any shipping inquiries. Submit a ticket through our support portal: https://support.pimax.com/en/support/home or chat with us directly using our chatbot.