Today in our Progress Update:
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Pimax Sync 2025 AMA @ OpenMR
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Crystal Super Production Update
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Pimax Play Roadmap
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Australia & NZ Discord Community
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Crystal Super Backstrap & Comfort Topstrap Compatibility
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PC (CPU & GPU) performance survey
Pimax Progress Updates is our bi-weekly column in which we share important bits for Pimax users. For questions or comments, reach out to a Pimax representative on Discord or OpenMR, or contact us via our support page.
Pimax Sync 2025 AMA @ OpenMR
Drop them here — we’ll make sure to get you the answers!
Crystal Super Production Update
Pimax Play RoadMap
Stay up-to-date with the latest developments and upcoming features for Pimax Play.
Australia & NZ Discord Community
We're launching an official Pimax Discord just for Australia & New Zealand! 🇦🇺🇳🇿🎉 👉Be among the first to join and secure your spot for exclusive perks, early news, and priority access to future events, giveaways, and roadshows in your area. Don‘t wait—join now and shape the future of the local Pimax community!
PC (CPU & GPU) performance survey
Dear all,
We’re collecting information from Pimax users experiencing CPU or GPU spikes (high load) during VR sessions. Your input will help our engineers identify the cause and improve performance.
Please fill out this short form with your system information, headset details, and the game(s) you were playing when the issue occurred. You must also attach log files from Pimax Play.
Form link:
Announcement: Crystal Super Backstrap & Comfort Topstrap Compatibility
We’ve identified an issue with some batches of the Crystal Super backstrap affecting the compatability with the comfort topstrap. Some batches of the backstrap of the Crystal Super lack the mounting holes to properly mount the topstrap.
Our top priority is your experience and satisfaction, and we are taking immediate action to address this issue.
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The comfort topstrap is an optional reward for Crystal Super pre-orders, not every headset requires it.
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Not all Crystal Super backstraps are affected.
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Some Crystal Super backstrap units have missing mounting holes on the strap, which may prevent proper installation of the comfort topstrap.
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If you discover that your backstrap is not compatible with the comfort topstrap, please contact Pimax Support and we’ll assist you right away: https://support.pimax.com/en/support/tickets/new.
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We will arrange a replacement backstrap promptly.
We sincerely apologize for any inconvenience and appreciate your prompt attention to this matter.
