Important Notice

The first limited batch will begin shipping in May 2025.

Pre-Order Benefit

Customers who place an order before 31st March, 2025, will receive the benefit of free shipping on their purchase. This offer includes free shipping to the USA, UK, EU, Canada, Australia, China, and Japan.

Shipping Areas

The first batch will ship to the United States, United Kingdom, European Union, Canada, Australia, China, Japan. For customers outside these areas, we’re working diligently to expand shipping availability as soon as possible.

Refund Policy

If you choose to cancel after paying the $1199 fee, you are eligible for a full refund, subject to any payment or credit card processing fees as per third-party rules.

Introducing "Pimax Prime"

Lower Entry Barrier, Enhanced VR Experience

Total price of the Dream Air: $1,895 - $1,991 USD


Base price: $1199 USD (Receive the headset and try it out for 14 days)

Prime:

  • 24 months at $32.99 USD/month
  • Or: One-off payment of $697

After 24 months (or the one-off payment), the whole headset is yours and you'll never be required to pay for any subscription. The subscription is tied to your headset, so even if you sell it, the subscription won't reset.

Pre-order Now Learn More about Pimax Prime

FAQ

  • This refund policy from Pimax is quite good, users can try the headset for 14 days and then refund it if they want. (Many high-end VR brands do not offer any form of refund.)
  • We see this as offering more flexible options for users. Users can choose themselves to pay for Prime in one time or 24 months.

Yes. After 24 months (or if you decide to pay off Prime in one go), the whole headset is yours and you'll never be required to pay for any subscription. The subscription is tied to your headset, so even if you sell it, the subscription won't reset.

You can pay Prime at once and you never have this situation occur. But yes, if you choose for monthly payments, and miss a payment, then the Pimax Play software will stop functioning, until you complete the payment.

  • Again, 24 months is an option. Users can also just choose to pay in one-go and never have this situation.
  • Any contract duration left, users can also pay off the remainder of the months left, but then no discount (10% for Light and 12% for Super and Dream Air) is available.
  • Even then, every headset (including Pimax Prime) can be transferred twice in the duration of the contract.

For any technical issue through no fault of the user within the warranty, Pimax will replace the headset at no cost for the user. Any costs, including shipping , are covered by Pimax.

  • You pay the base price ($1199) and receive the headset.
  • If you like the headset, choose Pimax Prime, you can choose to pay at once for a discount (12%), or you can keep trying the headset for 14 days (and then choose Prime), or refund.
  • Refunds are only possible during the trial period.
  • Any refunds issued will also include any costs paid for Pimax Prime.

Have More Questions About Dream Air?

If you still have questions about the Dream Air, don't hesitate to submit a questionnaire. We’ll update the Q&A section with your inquiry and notify you via email once it's been updated. Your feedback helps us provide the best possible information to all our customers!