Today in our Progress Update:
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Introducing Pimax Care
- Technical support speed
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Pimax Play 1.39.4 is out
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Pimax Connect FAQ
Pimax Progress Updates is our bi-weekly column in which we share important bits for Pimax users. For questions or comments, reach out to a Pimax representative on Discord, or contact us via our support page.
Introducing Pimax Care
Setting up the Crystal Light and Crystal Super is easy and straightforward, but with so many applications, drivers and PC spec differences, you may still run into some questions, either about hardware, software, or payments or shipments. That's why, we introduce Pimax Care, a direct chat-function with 1 on 1 service, right inside your Pimax Play client.
On the other side of your Pimax Play is not an AI chatbot, but a real member of our customer staff who's an expert on our products as well as PC gaming, helping you with all your questions.questions.
Online consultation support hours:
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US region: 18:00 to 06:00 daily (Western US Time, PST-7)
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Europe region: 03:00 to 15:00 daily (Central European Time, UTC+2)
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Asia region: 09:00-21:00 (GMT+8)
Going forward we will unify more services into Pimax Care, making it easier and more efficient to help customers solve problems faster.
Technical support speed
Due to the high number of Crystal Super's shipped lately, we are experiencing some more customer support requests that involve e.g. remote sessions. So while logistics or sales related questions are all quickly answered within one working day, some technical related support questions may not be answered within one day.
We expect to clear up this backlog within around 10 days from now, to be back on track to answer all inquiries within one working day.
Pimax Play 1.39.4 is out
Pimax Play is always improving and our latest version is out. Download link: https://dlappstore.pimax.com/release/play/PimaxPlaySetup_Release_ToC_V1.39.4.99_202505162025.exe
I. New Features and Improvements
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New Pimax Care online 1-to-1 technical support service.
II. Bug Fixes:
Crystal Super & Crystal Light:
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Fixed occasional disconnection issues.
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Reduced micro-jittering in positional tracking.
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Enhanced tracking stability in low-object detection scenarios.
III. Firmware Updates:
1. Crystal Super v1.0.6
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Enhanced headset connection stability.
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Optimized image display quality.
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Enhanced cooling efficiency for better thermal management.
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Enhanced audio output quality.
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Improved microphone performance.
2. Crystal Light v1.0.16
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Enhanced headset connection stability.
IV: Rollout:
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This version will be gradually rolled out to all users over the next two weeks.
Pimax Connect FAQ
In case you missed it, on Sunday 11th of May, Pimax announced the Dream Air SE and did a big update on the Dream Air. Watch back the presentation here:
We also go over Frequently Asked Questions here.
