Tariffs for customers in the US

Earlier this month, the United States government announced a 10% tariff for goods manufactured in China. We are always focused on providing high-end VR headsets for the lowest price, and are doing our best to mitigate the impact of this decision.

• The good news is that the Crystal Light still has stock in warehouses across the United States. If you ordered the Crystal Light recently, you will not be affected by the new tariffs, as your headset is shipped to you within the country.
• More good news is that purchases of the Crystal Light in the short term are also exempt from the new tariff, as our warehouses still have stocks. This is while stock lasts, so if you're planning to order the Crystal Light, we advise you to order as soon as possible.
• In some time, we do need to ship new headsets to these warehouses. Tariffs will apply to this new stock and purchases, and the costs for this will be passed on to customers. (So our recommendation is to purchase the Crystal Light now, while the tarifs don't yet apply.)
• The Crystal Super has not shipped yet, and these orders will be hit by the additional 10% tariff. However, taking in mind the slightly delayed shipping, Pimax has decided to take on the costs of this for all purchases made before February 4th (when the announcement was made) — also as a way to thank our supporters, and to make sure pre-ordering is always beneficial.
• For Crystal Super purchases made after February 4th, there will likely be additional costs, but we are determining the last details for this. Hang on for our next update.

Again, this only applies to customers in the United States. Good to note:

• The 10% tariff only applies to the base price of the headset, not to Prime.
• When applicable; customers will pay the tariff in Pimax Play together with the payment for Prime.
• For repairs or replacement, there is no import tax needed, when swapping your headset, or returning it after repairs. These repairs and swaps are done within the country.
• We cannot comment on resellers. For this, it's best to ask directly to the reseller if tarifs will be applied.