Buy Local, Serve Local: Pimax Crystal Light's Local Services

For customers purchasing the Crystal Light, we try to provide the most convenient service possible. If you are located in the United States, United Kingdom, European Union, or Canada, your order will be shipped directly from a local warehouse. Additionally, the after-sales support will be primarily managed by our local service team.

Local services vary by country based on the capabilities of our local teams. Please refer to the table below for details on the services available in your region:

Country/Region Types of Services Within the
Warranty Period 		Outside the
warranty period
United States Basic Maintenance and Troubleshooting Free Fees might apply
Canada Basic Maintenance and Troubleshooting Free Fees might apply
United Kingdom Basic Maintenance and Troubleshooting Free Fees might apply
European Union Basic Maintenance and Troubleshooting;
Component Replacement and Intermediate Repairs		 Free Fees might apply
Switzerland Basic Maintenance and Troubleshooting Free Fees might apply

 

We are continuously expanding our service areas and enhancing the range of services offered. If your region is not yet listed, please be assured that our dedicated in-house team is fully capable of managing your case remotely, including:

Ticket System:

We have a ticket support system that provides comprehensive assistance, including issue detection, troubleshooting, and remote support. We can also help with returns and exchanges, and ensure that your issue gets completely resolved.

24/7 Live Chat:

Our live chat offers immediate support for quick responses to any questions or concerns. If you need fast answers or are unsure where to find them, our live chat is available for consultation.

Discord Support:

Our official Discord channel provides Q&As and technical support directly from our team. You can seek assistance from our staff, engage with the community, and get support related to both products and gaming experiences.

If you have any questions regarding local services, please do not hesitate to reach out to us via live chat.