Shipping & Payment

Payment
We currently accept all major credit cards (VISA, Mastercard, Discover, AMEX, etc) , Alipay and PayPal payments.
 
Although you will be able to display prices in different currencies, we will still process orders in default US dollars.
 
Shipping
Notice: Due to the coronavirus, we’re experiencing international delivery delays in all destinations due to flight cancellations. Therefore, the delivery time might be longer than expected. We apologize for the delay. Thanks for your sincere support and understanding. 
 
Total Delivery Time = Handling Time + Transit Time (+ any holidays)
 
Handling time: normally takes 2-3 business days. It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service. Please note that this does not include holidays and weekends.
 
Transit time: normally takes 5-7 business days. It is the time between when the seller hands the order over to the carrier (FedEx) until its delivery to the customer’s address.
Shipping time is estimated and commences from the date of shipping, rather than the order date, and possibly takes longer than expected date due to the invalid address, customs clearance procedures or other causes. (Note: Kindly be advised that relevant increased cost of address change will be borne by the customer.)
 
Tracking
Click this link: Track Your Order, and input your tracking number which you have received via email.
Or submit a ticket on https://support.pimax.com/en/support/home to contact us.
Note:
1. Taxes may be incurred after your goods arrive in the destination country. The specifics are subject to local customs policies. Please cooperate with package clearance in time.
2. Please make sure that the delivery address is correct. Once the goods are dispatched, the additional costs caused by the recipient will be borne by the recipient (including but not limited to address modification fee, return shipping and taxes, etc.)
3. Please keep your contact information open, so that the logistics company can contact you in time