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(@jackflash)
Posts: 5
Active Member Customer
Topic starter
 

I saw my post and than it disappeared. What is the problem?  Here it is again. Just clarify this is  for the 8KX

Newbie here. Its nearly impossible to reach out to Pimax and considering $1000 is a big expenditure for me I need some questions cleared up before I make the plunge. (They do not answer there phone during business hrs and per my experience they don't call you back) so thats a negative right off the bat. I know its a superior product but even if it is if the customer service doesnt match up than its not worth it. 

1) I am not a gamer. I would be using the 8K strictly for viewing vr content. With that said. Does the device need less processing power as compared to a gamer? 

2) Per my research I should be fine with gpu rtx 3060 TI. Is this correct? 

3) Can I use the usb port for my external hard drive? Or do I have to plug it into my tower? 

4) On all the websites I've looked at not one of them list Pimax as a compatible headset. Only the Quest, Occulus, Samsung, Valve, etc etc are listed. Does that mean this set cannot be used on the internet? This is a major concern because I am not a gamer. 

5) Can I get away with an I5 cpu or do I need to get an I7?. I9 is out of my budget. I would need to upgrade my computer which currently is an I3 w/ intel 630 card

6) How would the picture compare to my 77 inch 4k smart tv as far as viewing dimensions? Is it superior? I am talking mostly about 1080p b/c all my blu rays are that resolution.

Depending on if I even get a response and the quality of the response will determine if I get this product because good customer service is extremely important to me considering this is an expensive headset and I am a newbie and have never used any headset whats over before which meanx that if I buy this product I would definitely need ongoing support. Thank you. 

 

 
Posted : 13/01/2023 10:12 am
(@pimaxsupport)
Posts: 101
Member Moderator
 

Dear jackflash,

Sorry for the late reply, here is the reply to several of your questions
1.If you are using the headset for the purpose of watching movies and not running some VR games such as MSFS or Half-Life, then normally, Yes.
2.The recommended minimum configuration for 8KX KDMAS is GTX 1070 or RTX 2060, and the recommended minimum configuration for 8KX DMAS is RTX 2060.
Please confirm your equipment condition such as SN number, if you are not sure you can ask our customer service staff or check your order information.
3.At present, the 8KX series devices are PCVR, if you need to watch movies, you need to import them into your PC device to play with player.
4.Not so, our devices can play online games such as VRChat normally, our devices are mainly based on SteamVR, which means the most common online solution is through the Steam platform.
5.We recommend Intel® Core i5-9400 or higher
6.VR experience is slightly different from the conventional video experience, you can refer to the FOV field of view to experience the specific.

Sincerely.

 
Posted : 16/01/2023 3:05 pm
(@jackflash)
Posts: 5
Active Member Customer
Topic starter
 

Thank you. Filling in the gaps. 

1) to watch from external hard drive can I use the usb port on the headset or do I need to plug it into the usb port on the computer? 

2) The question on compatibility with streaming websites. As already mentioned none of the websites that I've seen mention Pimax headset as being supported. I see Quest, Occulus, Samsung, Valve, etc etc but not Pimax. Why is this? Does this mean I can't access the internet content on those websites with a Pimax headset? I have not seen any website mention Pimax. This is a concern. Here we have a headset that is the best on the market and its not mentioned as compatible. 

3)

 
Posted : 17/01/2023 5:43 am
(@pimaxsupport)
Posts: 101
Member Moderator
 

Hi

1. Please plug it into the usb port on your computer, currently the 8KX series devices need to be linked to a desktop computer or laptop via the original cable initially provided (laptops require an additional adapter and you need to make sure the head unit model supports this feature). We recommend that you plug the USB 2.0 port on the cable into the corresponding USB 2.0 port on your computer, for more information you can refer to this article https://pimaxvr.freshdesk.com/a/solutions/articles/60000670653?lang=en

2. Regarding the second question, we guess you want to ask why some streaming platforms such as Netflix are not marked to support Pimax devices, if our guess is correct. This is because the PCVR headset does not have its own computing power and the picture or image it plays depends only on the picture transmitted from the connected PC. As an example it is like a VR TV screen with a large HD view. But if you want to use our device to view these sites you can still view them in our device through the virtual desktop feature.

Sincerely.

 
Posted : 17/01/2023 10:37 am
(@jackflash)
Posts: 5
Active Member Customer
Topic starter
 

Got it. Thank you. 

 
Posted : 21/01/2023 9:04 am
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