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(@fwhaskins)
New Member Customer
Joined: 3 years ago
Posts: 1
Topic starter  

Both of my screen quit working. It started out as one then when troubleshooting the other one quit. My 5K super works fine with new client.  

I have tried the the usb cord from the 5K on the 8 k but apparently it won’t recognize the HMD. It’s the fiber cord. 
Could it just be the cord is bad?


   
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(@pimaxsupport)
Member Admin
Joined: 1 year ago
Posts: 179
 

Hello,

We would firstly recommend that you submit a ticket to our technical support at https://support.pimax.com/en/support/tickets/new.
It is true that the problem you are experiencing may be caused by a bad cable lock or other reasons, but until we have a definite solution, we recommend that you obtain our technical support and, if possible, take a video of the fault and upload it as an attachment.

Sincerely.


   
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