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(@fwhaskins)
Posts: 1
New Member Customer
Topic starter
 

Both of my screen quit working. It started out as one then when troubleshooting the other one quit. My 5K super works fine with new client.  

I have tried the the usb cord from the 5K on the 8 k but apparently it won’t recognize the HMD. It’s the fiber cord. 
Could it just be the cord is bad?

 
Posted : 02/12/2022 1:40 pm
(@pimaxsupport)
Posts: 128
Member Moderator
 

Hello,

We would firstly recommend that you submit a ticket to our technical support at https://support.pimax.com/en/support/tickets/new.
It is true that the problem you are experiencing may be caused by a bad cable lock or other reasons, but until we have a definite solution, we recommend that you obtain our technical support and, if possible, take a video of the fault and upload it as an attachment.

Sincerely.

 
Posted : 06/12/2022 10:35 am
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