Diagnosis and solution of Pimax headset's connection problem

Diagnosis and solution of Pimax headset's connection problem

---

1. LEDs are blinking (red, green and blue)

Error Code : 10500 

The headset is stuck in DFU mode, and the corresponding firmware needs to be manually configured.

 

Solution(s) :

• Check whether the DFU driver is missing. Locate and install the stm_dfu_3040_64.exe at (C:\Program Files\Pimax\Runtime\dfudriver)

 

• The Guillemot STM DFU Device is in a conflict with other DFU device. Manually uninstall the pre-installed DFU device and manually configure the corresponding headset firmware.

 

  2. LEDs are yellow and blinking (5K series , 8K Plus and 8KX)

Error code : 10500 

 

Check the compatibility of the headset model and use the corresponding firmware.

 

Solution for non-8KX model :

• Enter DFU mode manually (hyperlink) and configure the safe firmware (P2_RELEASE_M129_save.dfu). After completion, manually enter DFU mode again and flash the latest firmware compatible with the headset.
• The latest non-8KX series firmware is 273.

 

Solution for 8KX model :

• Enter DFU mode manually (hyperlink) and configure the safe firmware (P2_M296.dfu). After completion, manually enter DFU mode again and flash the latest firmware compatible with the headset.
• The latest 8KX firmware is 299.

 

  3. 8KX connection

Error Code : 10934

Trying to run 90Hz on a laptop or desktop with integrated GPU.

 

Solution(s) :

• 8KX does not support 90Hz when used with a laptop ; flash the older version of firmware (before 298) and Pitool.
• Disable the integrated graphics card in the BIOS if the computer has one.

 

  4. Revised 8KX(DMAS) fails to connect.

Error Code : 10936

Incompatible, non-RTX Nvidia GPU detected by the headset.

 

Solution(s) :

• If the headset and GPU are not compatible, please contact with after-sales service to request a replacement.
• Upgrade to recommended graphic card, Nvidia RTX series.
• Flash the “debug firmware” if the GPU is compatible with the device.

 

  5. Headset(s) fail to connect.

Error Code : 1093x

Problem varies based on error code’s last digit and contacting support is recommended for further troubleshooting.

 

Troubleshooting :

• 10935 (10932)
  • Check whether the graphics card model falls within the recommended configuration range and if the graphics card performance is insufficient.
• 10936
  • Check all your headset connections (Display Port, USB, power outlet, PC)
  • Make sure the GPU driver is up to date.
  • Check the cable condition w/o extension cord.
  • Check the DP adapter if run with laptop.
  • Multiple monitors connection, Pimax only supports the connection up 2 monitors at present.
  • If your graphics card is a 3090ti.

you can use a CableCreation DisplayPort repeater with a Pimax original cable (4.5m/5m cable or 6M fiber cable) and an AmazonBasics 1.8 m DP cable.

 

AmazonBasics 1.8m DP Line Purchase link:

https://www.amazon.com/gp/product/B01J8S6X2I/ref=ox_sc_act_title_1?smid=A2EDK7H33M5FFG&th=1

CableCreation Repeater purchase link:

https://www.amazon.com/CableCreation-DisplayPort-Amplifier-Resolution-Compatible/dp/B0872L2SVS/ref=sr_1_1_sspa?crid=1VTZ98DWLL0AQ&keywords=CableCreation+DisplayPort+Signal+Booster&qid=1662024387&sprefix=cablecreation+displayport+signal+booster%2Caps%2C1033&sr=8-1-spons&psc=1&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUEyWVgzSTFMQTNFOVRDJmVuY3J5cHRlZElkPUEwODUwNjQ3MVc5N0NIWlZMNU01TSZlbmNyeXB0ZWRBZElkPUEwNDE4ODExMVM1V0o5S1Q2NVdKMSZ3aWRnZXROYW1lPXNwX2F0ZiZhY3Rpb249Y2xpY2tSZWRpcmVjdCZkb05vdExvZ0NsaWNrPXRydWU=

 

  6. 8KX connection is unstable and disconnected.

 

Solution(s) :

• Default cable
  • Contact with tech support to retrieve the “debug firmware”.

 

• Optical Fiber Cable
  • Contact with tech support to retrieve the “debug firmware”.
  • If the problem persists, please contact Pimax’s After-Sales Service.