For customers located in the United States, Canada, the United Kingdom, European Union, Australia, and Japan, your Pimax Crystal will be shipped from our local warehouse. Crystal-Sim and other accessories may be shipped directly from our manufacturer.

Processing time: Approximately 1 business day.

Transit time: 2-3 business days.

If you are not situated in any of the regions mentioned above, your orders will be shipped directly from China via FedEx.

Processing time: Approximately 2-3 business days.

Transit time: For most regions, it typically takes about 5-9 business days. You'll see a shipping range specific to your destination in Checkout.


Import Taxes and Customs Duties: For international shipments, If the package are shipped from China. it's possible that the recipient may be liable for import taxes, customs duties, and associated fees. We kindly request your cooperation in ensuring that the package reaches you promptly.

Delivery Address Accuracy: To ensure smooth delivery, please double-check that your delivery address is accurate. In case you need to modify the delivery address, please contact us as soon as possible. While we'll do our best to accommodate changes, please note that there might be an additional fee associated with such adjustments.

Correct Contact Information: It's crucial to have accurate contact information on file, as the courier may need to reach out for any additional details or clarifications regarding your shipment.

Pimax's policy disclaims any liability for delayed or declined orders resulting from the following circumstances:

Recipient's Actions: Pimax shall not be held accountable for delays or delivery failures arising from actions taken by the recipient. Such actions encompass, but are not limited to, post-shipment address changes, entry of unknown or incorrect addresses, provision of inaccurate contact information, or refusal to accept deliveries.

Force Majeure: Pimax disclaims responsibility for shipping delays caused by force majeure events. "Force majeure" refers to unforeseeable, unavoidable, or insurmountable objective situations and other external factors that lead to delayed shipments. These factors include, but are not limited to, national or regional control or interruption of air or ground transportation systems (e.g., due to weather conditions), interference or malfunction of communication systems, government interventions, changes in postal administration policies, wars, earthquakes, typhoons, floods, fires, heavy rain, dense fog, and similar events.

Confiscation or Disposal: Shipments that are confiscated or disposed of due to violations of transportation regulations are not the responsibility of Pimax.

Non-Delivery on Weekends and Holidays: Please note that mail and packages may not be deliverable to the consignee's address on weekends, national holidays, and during festivals.

Inaccessible Delivery Locations: Pimax cannot be held liable when the recipient's address is located in a school, organization, or residential community that the courier cannot access.


To track your order's progress, please visit your account's dashboard and follow this path: Dashboard > Orders > Actions.

If you have any questions or require assistance, don't hesitate to reach out to us by submitting a ticket at We're here to assist you.