Here's our monthly update on the progress we've made, about Pimax Play, and a bit about quality control.

Pimax Play

We now see this as its own product, rather than just a driver for our headsets.
This change in mindset is good, because it helps us put more thought, focus and manpower on Pimax Play, and improving our software. And we also see that a lot of innovations in VR are actually coming from software.

First, let's look at how we gather feedback and plan features.

We of course have an idea how to develop our headsets, but we really co-create them with our users. This includes the software. So what does that mean?

• First. We're always in touch with the community. That means Discord, Reddit, sometimes email, or WhatsApp. But also offline with our roadshows, and sometimes customers visit our office here. I mostly have notification overload on my phone and laptop. But that's OK, we enjoy it. You can join our Discord or Reddit and really be part of product development.
• Secondly, we do a monthly customer survey in which we ask for feedback. This is a more formal but data-driven way for us to see not just which features people would like, but also how many people think that way.
• Third, we organize focus groups in our office, and have multiple beta groups online, with users testing new features before they go public.
• Then we have a daily meeting. We call this the Bezos Meeting. Previously, information did not flow freely inside our company. Right now we have this meeting, where we share user feedback with all departments, from shipping to packaging to hardware and software. So your voice is heard.

This then creates a priority list.

Recent changes to Pimax Play

Functions we have added, we can list:

• The Desktop feature. This you can combine with Fast pass-through which launched at the end of last year. It's really easy to watch YouTube in your VR headset, or switch between a forum and then a game, for instance, to do car settings for iRacing.
• If you press and hold the Pi button on your controller to recenter your position.
• There's a room light frequency setting for better inside-out tracking performance.
• We added the support for the non-local dimming version.
• And trackers' battery are shown inside Pimax Play. Yeah, I know. It only took us a while.
• For usability improvements, we've added
• A Japanese language option
• We've clarified the naming of features and their tooltips
• And users can now go into a single decimal for each setting
• Then improvements and bug fixes.
• The audio for the default speakers has been greatly improved
• The inside-out tracking is even more accurate now

There are also stability fixes for dozens of scenarios, such as, if the headset has been idle for a while, or the OTA update speed and stability.

Not just for Crystal Light, but also Crystal. 

Upcoming features

New features are coming.

• Upscaling is coming to the Crystal Light and it's an enormous performance boost while still maintaining great visuals. This is also coming to the original Crystal, but later.
• Then we're currently developing and testing the Crystal Super protocol, which will also use Pimax Play.
• The 60G protocol and firmware have been finished, but extensive beta testing is still needed.

Then we are still improving in some areas:

• Pimax developed and maintains its own SLAM algorithm, for six degrees of freedom tracking. Not many companies develop this on their own. We are still finding some areas or situations to improve the accuracy of this, plus we're now also cross-testing this with an OptiTrack system, to see if we can find inaccuracies.
• Then we are aware that some original Crystal users have an audio delay problem, we are solving that. We are also tweaking the local dimming values after user feedback.
• Then, of course, we are fixing bugs. But for this, we need your help. PC Gaming contains thousands of variables, from GPUs to CPUs to games and more. If you have encounter a bug, please contact us and please include a log from Pimax Play, otherwise it's very hard for us to solve it.

We've got some bigger plans we can share later, such as a revised visual identity of Pimax Play, and more details concerning runtime we cannot share now.

Quality Control

Then lastly, quality control. In the previous months, we have repeatedly said that we're spending more time on quality control and that this was one of the reasons why our shipping was slower than we initially planned.

Just to share one number.

The RMA amount has decreased by over 95%.